Fire Red. When hundreds of chats are live, Raichu flags only the ones that need a human and pings your team — no scrolling chat by chat to check how things are going.
From the first hello to the final follow-up, Raichu works the front line of your business — answering, booking and selling across every channel, day and night.
Fire Red. When hundreds of chats are live, Raichu flags only the ones that need a human and pings your team — no scrolling chat by chat to check how things are going.
Orders. Integrated with Shopify, WooCommerce and more3, Raichu reads order status, makes changes and answers “where’s my order?” in real time.
Ticketing. Turns every conversation into a trackable ticket — assigned, prioritised and resolved, with the full history kept in one place.
Team management. Assign chats, set roles and balance workloads across your agents, with Raichu routing every conversation to the right person.
Omnichannel. Website, Instagram, WhatsApp, email and more — your team monitors and replies to every channel from one shared platform.
Rating. Every resolved chat can be rated, so you can track CSAT, spot coaching moments and see exactly how Raichu and your team are performing.
24/7, lightning-fast answers. Replies the instant a message lands and keeps going around the clock1, so customers never wait in a queue for help.
Thinks like your business. Reads your catalogue, policies and past chats so every reply is accurate, current and unmistakably on-brand.
Works across every channel. Website, Instagram, WhatsApp, Facebook and TikTok — one agent handles them all with a single shared memory.
Speaks every language. Replies fluently in 50+ languages2, detecting each customer’s language automatically — no plugins required.
Reads the room. Senses hesitation or frustration and adapts its tone — stepping in with the right nudge, or a human, when it matters.
Takes action. Places orders, books appointments, processes returns and triggers workflows3 — Raichu gets things done right inside the chat.
1. 24/7 coverage and the response times shown require an active subscription and depend on the availability of your connected channels.
2. Raichu supports 50+ languages; reply accuracy varies by language and the quality of the knowledge sources you provide.
3. Integrations with Shopify, your CRM, calendar and helpdesk tools require a connected account and are subject to each provider’s terms and availability.
of conversations handled by Raichu, start to finish — no human needed.
less spent on support hiring, as Raichu absorbs the volume your team used to carry.
average response time, day or night, across every channel you run.
* Average across Raichu clients over the six months from 1 January to 1 June 2026. Your results will vary with volume, setup and industry.
White-glove onboarding included — your agent arrives trained, connected and live, usually within a day. Terms apply.